We all know about it.
We can watch it on television. It’s waged half way around the world and
costs billions of dollars. It’s a drain on the economy. We’re defending our
country and those who are representing us are who we care about. It’s not the
war in Afghanistan. It’s the Olympic Games.
Every two years now, our country faces the competition. The rest of the world wants to beat us and we
want to rack up as many medals as we can. London will be my 10th
Olympiad with some involvement. I’m not counting some minor efforts in three
other editions. Over the years, I’ve
worked for sponsors, for athletes, for non-profits, for venues and for
organizing committees. Each competition has been in a different locale but the similarities
in the activities around the events are pretty amazing.
One thing I’ve learned for certain is that no matter how
much advance planning there is, when the opening ceremonies arrive, the
operations become free form. Most of the
spectators come from driving distance. Sponsors never use all their benefits
and, except for some of the giant multinationals, they are never entirely
satisfied. Locals ALWAYS grumble about
the disruption and, during the competition itself, there are always tickets
available, usually at a reduced price.
In Beijing, they were giving away thousands of tickets a day just to
fill the stands. The opening ceremonies have
the best attendance. Track & Field is always the hot ticket. And the winter
games are a crapshoot every time because of the weather and access to the
competition, though ice skating draws great crowds, as does hockey…for sure, if
you’re in Canada, eh.
For me, it began with 1980 Winter Games in Lake Placid, New York…the year of the “Miracle on Ice” for the US Hockey Team. I was working with K2 Skis and helped put together their successful bid to be the “Official Ski”. The original K2 Skis were red, white and blue for a reason. They were made for the USA Women’s Ski Team.
Customer entertainment is a major factor in any sponsorship and it certainly was in Lake Placid, Calgary and Sarajevo, especially with the Mahre twins, Phil and Steve becoming my clients and winning medals like they were going out of style. In Atlanta, I worked for Coca-Cola and Helly Hansen (sailing in Savannah). My connections with Coke’s agency McCann Ericson tied me in with them. The bombing unfortunately put a damper on the enthusiasm at that entire event. The crisis communications work does trickle down to all the sponsors but especially if you’re in the world headquarters of a company like Coke.
We had just completed organizing and promoting one of our
around the world sailing races with a stop in Sydney, when the Olympics showed
up there. Our local corporate contacts,
as well as some of the sports organizers there, brought me into the fold to
help with international communications and crisis work. Australians certainly
have their own way of doing things. They
don’t take advice particularly well but somehow things seem to work out for the
best.
Lillehammer and Salt Lake were mostly about long-time client
Helly Hansen. Lillehammer is a cool
little village of about 25,000 people
and they did an amazing job of entertaining the world. Helly is a very Norwegian company with a
well-manufactured product. They took great pride in playing a major role in
hosting the Olympics. The organizing committee
there was completely engaged and took their job very seriously. That focus really paid off for them. In Salt Lake, we also worked with Snowbird
Resort, an established client that was one of the host venues. Friend and owner Dick Bass would not let the
Olympics come to town without making a major commitment. And I did see Mitt Romney, but, no, I didn’t
work with him.
The small group of Olympic specialists who travel the world
from one Games to next that I have gotten to know over the years, brought me
into the Beijing Games. That event will
be very hard to match…ever. The entire
country was behind the effort (or had to be) and no holds were barred. The commitment was clear and it was a
spectacular production. It was a truly enlightening experience to see how the
organizers handled it all.
Vancouver was a great host. I saw them through several
difficult situations that they managed very carefully and, for the most part,
effectively. The death of a luge
competitor in practice before the opening ceremonies and the overzealous
celebration after the Canadian win on the ice were both handled with care and
compassion. I was impressed. And I even got my own cameo on NBC during the
Today Show while talking to Jane, who was in Florida visiting her sister and
saw me there live on the telly. Pretty
cool.
So now , it’s on to London.
I love the city. We’ve been
travelling there for decades. It is full
of history and the Royals. We have close
friends there and I buy my socks at
Marks & Spencer…wouldn’t feel right without them. The organizers have the right idea. They are not trying to compete with previous
Games, especially Beijing. They are
going to do things their way, within their budget during these hard times. It is bound to be fun and exciting on the
field. I mostly want it to be safe. Jane and I will be there and I’ll let you
know how it’s going and what it’s like.
You’ll see the competition on television. I hope to tell you what’s going on in the
concourse, on the river, in the tube and in the neighborhood pub. Cheers for
now.